Contact is not only by phone : Mockup
Customers need to know more about the Permata call center
The Gem call center is certainly very useful when used by customers. This is because regulations in the banking world are not as simple as we imagined. When a person has not struggled in the banking world for a long time, confusion is inevitably felt in various aspects. It’s not a good decision if the confusion is thought out for yourself.
After all, the confusion of self-thinking will not solve the problem. Even the search on the Internet does not respond completely either. Under these conditions, the best way to do this is to contact the call center. If you contact the call center, a detailed answer will certainly be obtained.
But now, most customers don’t know when is the right time to contact the call center. Don’t just contact the gem call center when you have a problem. There are several banking services provided by CS so you can contact them when you need these services.
Various services available in its call center
The customer complaint service is the first feature of the permata call. This is the most common type of service in a call center. Most people even consider this to be the only benefit of PermataTel’s existence. The complaints that can be discussed by yourself are diverse. The first complaint relates to lack of funds.
If you feel that funds have disappeared from the balance, contact the permata call center for other needs. PermataTel can also be contacted if you have any questions regarding the various services provided by Permata. By questioning by phone, the time to come to the bank can be reduced.
You can also contact this call center if you have various problems with the ATM card such as missing or swallowed. In such an issue, CS will temporarily block your ATM card in order to reduce the possibility of the card being used by irresponsible people.
Permata call centers can also be used when you want to get general information from banking. The first piece of information that is very searchable concerns the balance. Just by answering a few questions, your account balance will be mentioned. In addition to the balance, the amount of the last transaction will also be mentioned.
Some information about the product can also be obtained if you contact it. Gem itself actually has a lot of product services. These product services include savings and credit cards. In addition, there are also services of products that are not very common such as current accounts, loans, deposits.
If you are in a new city and are not very familiar with the city, it is also necessary to contact the permata call center . By contacting him, you can find the nearest Permata branch, which makes problems easier. CS will also respond when you ask for the latest exchange rate.
The call center also serves transactions
In addition to providing a variety of information, call centers can also serve various types of transactions. One of the most common transactions that can be made through PermataTel is transfers. The transfer itself is not only made to the first banks. The transfer can also be made to another bank.
In fact, the permata call center also provides a transfer function to digital wallets such as OVO and DANA. Payment for certain invoices and purchases can also be made through the call center. One of the most common payments through PermataTel is payment by credit card. In doing so, two data must be prepared.
The first data is account data and the second is credit card data. Account data is used as the party that will pay while credit card data is used as an invoice to be paid. Some installments can also be paid through this call center. The payments themselves are like FIF and ACC.
In fact, other types of funding payments can also be paid. But make sure that the financing is official finance in Indonesia. If it is not official, PermataTel cannot provide a direct payment function to financing. For this type of financing, CS will offer operations in the form of regular transfers.
Some invoices can actually be paid via PermataTel. The bill itself is very varied as PAM in Telkom. In fact, bills ranging from education fees to electricity can also be made through the call center. When paying the invoice, make sure that the requested data is correctly answered. If it is false, it may be that the payment is even the wrong goal.
This means that the money you spend doesn’t even pay the bill. Finally, the existence of a call center will also help to buy several things. One of the most likely is an electronic impulse. However, make sure that the number entered is correct. In addition, Permata Tel will also help with currency purchases.
How to contact the Permata call center
Contacting the call center itself is not a difficult question. Anyone can certainly contact him on their own. To contact PermataTel, there are different numbers when you are at home and abroad. This is because there are different costs that have to be incurred. If you are abroad, the fare used is interlocal.
If you are contacting in the country, there are three options depending on the type of service you have. The three types of options include PermataTel, Priority Banking and Preffered Banking. PermataTel is the most common type as it can be used by anyone. However, priority and preferred banking services are only for certain people.
Priority banking services are only available to customers who have met the criteria and are included in the priority category. When it comes to privileged banking services, those who can contact him are only customers with premium services. If you wish to contact the Permata Tel call center , you can call 1500-111. For the priority banking services themselves, you can contact 1500-100.
As for recommended banking services, you can call 1500-110. The number is certainly different when the communication has to be done abroad. But the division is always the same. Contact abroad should also see if to use permataTel, Priority Banking or Preffered Banking.
For permataTel, the overseas number is +6221-1500-111. For the priority banking services themselves, the number abroad is +621-1500-100. Finally, the bank number preferred abroad is +6221-1500-110. You can call all these numbers freely for 24 hours. With him, the problem in the early hours of the morning will also be solved.
Contact is not only by phone
Contacting the permata call center can not only be done by phone. There is another way if you do not have electronic credit in stock. The first way to do this is via email.
Permata Bank itself has an official courier service at the address care@permatabank.co.id. Contacting them will get answers for free. However, the waiting time for email communication is obviously slower than using the phone directly.
If you want it to be simpler, you can also contact him via social media. Permata Bank’s official social media can be found on Twitter with @PermataCare account. On Twitter, you can contact the account either by direct message (DM) or by mentioning questions to the account.
Don’t get hurt because you don’t use call center facilities when you encounter obstacles in the banking world. This would obviously be an unpleasant experience considering that contacting the call center yourself is not really a difficult question. Therefore, make sure to save the gem call center contacts on the phone.